Sept. 11, 2018
First Floor Main Gallery
First Floor Main Gallery
09:00 - 10:00
Arrival & Opening Address
Join Human Element and eCommerce professionals from across Michigan in morning Networking over coffee and breakfast treats. Check-in at the front desk, explore the Scarab Club art gallery, and get to know your fellow eCommerce travelers in this first event of the day. At 9:30, Human Element Managing Partner Ben Lorenz and Director of Marketing Dree Ziegler will open the day’s activities with some key thoughts to set the stage for a day of learning. Human Element is a 2017 & 2018 Inc. 5000 winner, a five-time FastTrack award winner, and was recently recognized as one of Michigan’s Top 50 Companies to Watch by Michigan Celebrates Small Business.
10:05 - 10:35
Optimizing for Search Beyond Search Engines
Best practices for Search Optimization have evolved. It’s no longer just enough for your website to include the right keywords in the right places. Content for search has become so much more – it’s imagery, voice, videos, Q&A results, products, and more. In this discussion, we’ll talk about the future of Search and tactics to keep your website content fresh, relevant, and competitive in a new age of search marketing.
Sean Phaler
Director of Digital Marketing, Ingersoll Rand
10:45 - 11:15
Mastering the 4 Stages of Lifecycle Marketing
If you are looking at your marketing database critically, and trying to form meaningful, actionable segments for marketing campaigns — look at things from your contacts’ perspective. Someone who just signed up for your newsletter versus someone who became a customer three years ago — these are very different people and should be treated as such. In this series, Catherine Mears, Email Marketing Manager at Pentair, will dive into the stages in lifecycle marketing and will show detailed examples of weaving content specific to a person’s place in the buyer’s journey.
Catherine Mears
Email Marketing Manager, Pentair
11:20 - 11:45
The 10 Questions You Should Really Be Asking Your Hosting Provider
There’s a lot of misinformation out there when it comes to web hosting. We’re here to set things straight. Josh will provide you with the 10 questions you should really be asking your hosting provider. That way, you’ll know you’re getting the best in performance, security, and scalability, and not just worrying about the occasional meteor shower.
Josh Ward
VP of Global Sales, Nexcess
11:50 - 12:20
Understanding The Why Before Defining The What
As clients are offered more and more options for where to spend their money, we are constantly challenged to help them find the best way to maximize their ROI.
It is hard to measure the true benefit of an activity to a business or end customer, without first knowing what we are measuring it against. In this discussion we will discuss the importance of understanding the core business needs, defining the customers we are attempting to capture and looking at what can happen when that baseline knowledge is not defined.
Sabra Bander
Optimization Strategist & Business Analyst, Human Element
Kate Caulfield
Senior Art Director, Human Element
12:20 - 13:15
Caucus Club Catering, the exclusive catering service to The Scarab Club, offers a varied and mouth-watering menu from which we have selected the event offerings.
Menu: Beef Stroganoff with Chunky Beef in mushroom sauce, over egg noodles Marinated Baked Chicken with Roasted Potatoes w/ Chef’s Choice Vegetable, Green Salad, Cookies, and Rolls with Butter
13:20 - 13:50
Getting Personal: Bringing Your Store to Life with Personalization
In this talk, we’ll take a deep dive into what’s actually working in eCommerce personalization. Are you ready for personalization? What and where should you be personalizing the user experience? What tools are critical to this part of your eCommerce business? With more than 1000 A/B tests under his belt, Josh Frank of Test Triggers will cover it all.
Josh Frank
Founder, Test Triggers
13:55 - 14:25
The eCommerce Fraud Index: How You Fare In Your Industry
Each vertical within online retail faces different fraud challenges. The eCommerce Fraud Index provides in-depth coverage for 8 major verticals across 8 quarters with trends and insights for each type of eCommerce fraud. This free resource provides an unprecedented amount of comparative data to help merchants measure the performance of their fraud prevention efforts. Join this session to understand the changes taking place in your industry, the latest threats, and how eCommerce fraud impacts your entire business.
Eric Negler
Head of Strategic Partnership, Signifyd
14:35 - 15:05
Supporting the Internal Business Customer
At a period in time when so much of what we do is becoming automated, customized, personalized and one-click-away, it’s surprising to see how many internal processes are still lagging behind. In this session we will discuss some of those issues and how commerce practices are now helping our clients improve their internal business processes.
Judy Foster
Director of Experience Design, Human Element
15:10 - 15:35
5 Marketing Predictions for The Next 5 Years​
The next several years will be a transformative period for eCommerce and retailers of all shapes and sizes. Among the challenges marketers will face are the continued explosion of new channels and customer data as well as the rising customer demands for relevance and personalization. The reality of the matter is: marketing is moving beyond human capacity. To deliver on the promise of marketing, marketers will need to rely on a world of data science, machine learning and artificial intelligence, if they are to be successful. In this discussion by Emarsys, hear some of the top marketing predictions for the next five years and how new technologies — including AI and machine learning — are about to revolutionize the marketer’s role.
Lindsay Tjepkema
Marketing Director, Emarsys
15:45 - 16:15
Brand Loyalty & Understanding Your Customers
Have you ever said no to a product or service just because it was from a company you were not familiar with? On the other hand, have you ever gone out of your way to purchase from a company that you trust because you believed in the brand in which that product came from? Building a loyal customer base is critical in a society where choice is almost endless. In this session, we will dive into how several different companies have built a faithful customer base, the impact loyal customers have made and how understanding your customers can help set you apart from the competition.
Cathy Monday
Senior Account Manager, Human Element
Luke Bahrou
Project Management Lead, Human Element
16:20 - 16:50
Agile for Your Team: Improve Efficiency, Cooperation & Technology Process
Learn practical Agile skills you can apply immediately to improve how you organize and execute your work at the team, program, or enterprise levels. We will take a look at real world agile for teams and product owners, visioning and story writing, transforming your team from tactical to strategic leadership, and how you can use Agile strategies in your organization today. We’ll discuss Human Element’s move to the Catalyst process as a key case study, as well as explore how other companies have used Agile to improve efficiency, cooperation, and problem solving. Andrea Evans and Paul Briscoe are both Certified Agile Leaders, and have spearheaded the Agile process move at Human Element.
Paul Briscoe
Director of Development, Human Element
17:00 - 18:30
Post-Event Happy Hour
Join Human Element and fellow attendees and sponsors of NEXT for a post-event happy hour. Enjoy open bar and hot hors d’oeuvres while discussing the talks of the day.

Menu will include Spinach Pies, Caucus Club Meatballs, Chicken & Mushroom Turnovers, Brie & Apricot Turnovers, Cheese & Hot Pepper Quesadillas
Open bar will include an assortment of beer, wine and nonalcoholic beverages.
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